Frequently Asked Question 常見問題

Shipping cost:

• You should see a banner at the top which lets you know how much you need to spend if your country qualifies for free shipping.

• Shipping prices will be displayed at checkout, just enter your address to check!

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates.

運費：

• 您應該會在頂部看到一個橫幅，它會告訴您如果您所在的國家/地區符合免費送貨條件，您需要花多少錢。

• 運費將在結帳時顯示，只需輸入您的地址即可查看！

由於此時貨運量很大，運輸快遞員無法保證預計的交貨日期。

Already have an account?

First, log into your account at any time and select "My Orders" to review your order status. Once your order is packaged and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Keep in mind that orders shipped with Standard Untracked shipping will not have a tracking number and have a 7-20 business days transit time.

Don't have an account?

No worries! You can use the same email address that you placed your order with to create an account and it will appear under "My Orders".

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. If the order was packaged on the weekend, it will be updated the next available business day!

已有帳戶？

首先，您可以隨時登入您的帳戶並選擇「我的訂單」來查看您的訂單狀態。一旦您的訂單打包完畢並準備發貨，您將透過電子郵件收到一個追蹤號碼，這樣您就可以在貨物運送途中密切關注其動態。

請記住，使用標準無追蹤運送方式運送的訂單將沒有追蹤號，並且運輸時間為 7-20 個工作天。

沒有帳戶？

不用擔心！您可以使用下訂單時使用的相同電子郵件地址來建立帳戶，它將出現在「我的訂單」下。

您的訂單打包完成後，將自動發送追蹤號碼！一旦快遞員領取包裹並將其掃描到系統中，就可以使用追蹤號碼查看有關您的訂單的資訊。如果訂單是在週末打包的，則會在下一個工作天更新！

Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

Your order cannot be refunded when it has been fulfilled.

請注意，由於我們的團隊正在努力盡快準備好您的訂單，我們可能無法根據您的要求取消您的訂單。

您的訂單一旦完成，將無法退款。

Unfortunately we are unable to accept returns or exchanges, but if you have any problem with your items, please contact us at hammiewoodsofficial@gmail.com to open up a conversation on how we may address your concern. We are always happy to help! 

遺憾的是，我們無法接受退貨或換貨，但如果您對商品有任何問題，請透過hammiewoodsofficial@gmail.com與我們聯繫，討論我們如何解決您的問題。我們非常樂意為您提供協助！ 

If your order has been marked as "delivered"  but you have not received it, please reach out to hammiewoodsofficial@gmail.com, and we will be happy to help you out. 

如果您的訂單已被標記為「已送達」但您尚未收到，請聯絡 support@hammiewoods.com. ，我們將很樂意為您提供協助。 

Unfortunately, we are unable change an order once it has been placed. If you ordered the wrong item, feel free to reach out to hammiewoodsofficial@gmail.com for return/exchange assistance. If you need to change the shipping address, we might be able to change this if we are notified within a few hours of the order being made. 

遺憾的是，訂單一旦下達我們就無法更改。如果您訂購了錯誤的商品，請隨時聯繫 support@hammiewoods.com 尋求退貨/換貨協助。如果您需要更改送貨地址，我們可能會在訂單下達後的幾個小時內收到通知並更改。